Missing pitching stats from teamstats.xls

[leftside9]

Strange one because I did this the past couple of years. When emailing team stats with all file types I get everything *except* the pitching stats in the teamstats.xls file. To make sure I am stating that right I get:

1. Content of email body has everything
2. CSV files attached to email have everything
3. XLS file attached has all batting stats on the batting tab and fielding stats on fielding tab but only has header rows and no player data on the pitching tab.

Please advise - thanks.

Lee

*UPDATE* - Just noticed the pitching stats (only pitching) are missing from the gamestats.xls file when emailing games as well.

[FTMSupport]

Do you have the pitching stats set to visible in the app? See the following link about rearranging / picking stats:

http://iscoresports.com/manual/#h.dpmrtn6dkm5f" onclick="window.open(this.href);return false;

If this does not help, please do an Options -> Export and email your customer ID (found on the Options screen) and the specific game/team you are looking at and we will check your data to see what is going on.

[leftside9]

It is actually set to visiblee. As I mentioned they appear everywhere except the teamstats.xls file. Strange. I have exported. To what email address should I send the ID and team information?

[FTMSupport]

Send email to support@iscoresports.com.

[leftside9]

Any luck finding anything on this one? Email was sent but haven't heard anything since. I know you guys are busy - just hoping you guys saw something.

Thanks.

[FTMSupport]

Sorry, we are not finding the email right now. Can you please email with the details one more time to support@iscoresports.com? Thank you.

[leftside9]

On its way. Thanks for the help.

Lee