error emailing

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jshield6
Posts: 2
Joined: Sun Oct 05, 2014 12:31 pm

error emailing

Post by jshield6 » Mon Oct 06, 2014 5:44 pm

I am receiving and error when trying to email my stats saying I need to be running a liscenced version. I paid for the app but had to redownload it when my epad crashed...when this happened I lost all my stats and do not want this to happen again. I have tried backing all the way out using the back arrow as recommend, but still receiving the error...please help...
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: error emailing

Post by FTMSupport » Mon Oct 06, 2014 8:05 pm

The licensing error occurs on Android devices if the Google Play store is trying to do a license check. You must be logged in to Google Play with the Account you purchased iScore with so that Google Play can verify that you are running a licensed copy of iScore. Google Play will do a periodic check of the license and cache that check for some period of time. If you back all the way out of the app with the back arrow, and restart it, and you are still getting the error, it means you are not logged in to Google Play with the account that purchased iScore. If you need help finding the account that you purchased iScore with, you can contact Google on their support site here:

https://support.google.com/googleplay/?rd=1#contact=1
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
jshield6
Posts: 2
Joined: Sun Oct 05, 2014 12:31 pm

Re: error emailing

Post by jshield6 » Fri Oct 10, 2014 5:57 pm

I have backed all the way out and restarted my device but I am still recieving the error...I contacted google to find out what my liscense number was, but they were only able to prove that I fid purchase the app...for that they have given me Credit to repurchase the app...so I guess from here I need advise on how I get my data transfered when I purchase the new app...
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: error emailing

Post by FTMSupport » Fri Oct 10, 2014 6:35 pm

Just do an Options -> Export from iScore to send your data to the iScore server, then follow the information at the following link:

http://iscoresports.com/baseball/kb/faq ... lldata.php
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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