Not receiving "Team Stats" email when sending from phone
Not receiving "Team Stats" email when sending from phone
I am having an issue with the delay time when emailing stats. On the first attempt, I received the email immediately. The second and third time, I never received the email. I even changed the address on the iphone thinking it was my email server. Junk mail folder was checked as well... just in case. I have sent the stats email numerous times after the first few attempts and get nothing. What should the lag time be on an email when sending the stats?
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FTMSupport
- Site Admin
- Posts: 13193
- Joined: Sat Mar 28, 2009 7:25 pm
Re: Not receiving "Team Stats" email when sending from phone
It is hard to say what the lag time should be, but we have generally gotten the stats email within seconds (our server sends the email immediately).
If you happen to be using "gmail" as your email provider, we have noticed that gmail "collapses" stats emails that are sent one after the other and thinks they are the same message for some reason.
We have never seen that with any other email providers... only gmail.
Let us know if you continue having this issue.
Thank you.
If you happen to be using "gmail" as your email provider, we have noticed that gmail "collapses" stats emails that are sent one after the other and thinks they are the same message for some reason.
We have never seen that with any other email providers... only gmail.
Let us know if you continue having this issue.
Thank you.
Re: Not receiving "Team Stats" email when sending from phone
like the logo kidgloves and thanks for the active participation.. enjoy...
As a fairly heavy user, I have not experienced significant email lag nor seen it reported on the board before.. Are you experiencing lag (like 5 minutes) or failure (never receive)?.
I have seen others report failures (never get mail) and it has most often turned out to be overly simple issue... a) wrong/bad email in the field (or left field blank/default) or b) not connected to internet (wifi/3G - turned off in phone/itouch settings). . sounds overly simple, but true. If you have not already, triple check your email address(s) are typed in correctly and you have connectivity.
That said, depending on the size of your data base (number of games on phone) there can often be a lag when calculating team stats before you can email them. although it has gotten better in later versions
As a fairly heavy user, I have not experienced significant email lag nor seen it reported on the board before.. Are you experiencing lag (like 5 minutes) or failure (never receive)?.
I have seen others report failures (never get mail) and it has most often turned out to be overly simple issue... a) wrong/bad email in the field (or left field blank/default) or b) not connected to internet (wifi/3G - turned off in phone/itouch settings). . sounds overly simple, but true. If you have not already, triple check your email address(s) are typed in correctly and you have connectivity.
That said, depending on the size of your data base (number of games on phone) there can often be a lag when calculating team stats before you can email them. although it has gotten better in later versions
Re: Not receiving "Team Stats" email when sending from phone
The issue has resolved itself. Perhaps I was being a bit overzealous in wanting to see the stats. It did take a good 20 minutes though.