Crash during Recalculating of Stats

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Goodmanuni
Posts: 1
Joined: Sun Feb 28, 2010 10:24 am

Crash during Recalculating of Stats

Post by Goodmanuni » Fri Mar 08, 2013 8:38 am

After updating to ver. 4.0, the app prompts request to recalculate stats. I click OK, window shows recalculating 1 of 184 games for about 2-3 seconds, maybe longer, then the app crashes. Please note that I believe the download of the update was interrupted by dropped wi-fi connection.

App does allow me recalculate a player's individual stats when inside the "Player Manager".

Thanks.
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FTMSupport
Site Admin
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Crash during Recalculating of Stats

Post by FTMSupport » Fri Mar 08, 2013 1:10 pm

If you can do an Options -> Export and email us your customer ID to support@iscoresports.com and remind us in the email of the issue you are seeing, we can take a look at your data to see what is going on.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
ChannBecker
Posts: 28
Joined: Thu May 03, 2012 2:44 pm

Re: Crash during Recalculating of Stats

Post by ChannBecker » Sat Mar 09, 2013 2:32 pm

I think mine is behaving similarly. It did a big recalc when it updated to 4. Now, every time I start the application, it says it needs to recalculate 3 games. I see the percentage counter hit 33% then closes.
Sorry..this the Android version..4.03.308 running on an Iconia tab A200.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Crash during Recalculating of Stats

Post by FTMSupport » Sat Mar 09, 2013 2:49 pm

Maybe there is something specific about those three games causing the issue. If you can do an Export and email us as suggested in the previous email we can take a look at your data.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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