Nothing to Edit in PlayerSpotlight

rwcanary · Post by **rwcanary** » Mon Dec 31, 2012 2:46 pm

Just bought into the Player Spotlight website.

However, I can't get into anything. It asks for the password, but after I put it in it just keeps going back to the same screen. The password is correct.

How do I edit this thing?

Post by **FTMSupport** » Mon Dec 31, 2012 4:08 pm

If you have set your guest password and Admin password to the same thing, then it will not let you log in as Admin. Try changing your Admin password on your device to something else (from Options -> Admin Website in iScore), then do an Options -> Export from iScore and try logging in with the Admin password again and you should be able to make your edits.

rwcanary · Post by **rwcanary** » Tue Jan 01, 2013 10:08 am

I don't see an option for guest password.
However, I did change the admin password.

I can login, it does (and did before I changed the password). It just when I login agter clicking the "login" or "settings" from the spotlight page, goes back to the same page. I can not edit anything, setting page does not open, no editors appear, its like its stuck in the non-edit (view only) web page. All the stats and everything shows up.

Its not browser related. I tried it from Windows 7, Windows XP, IE, Firefox, and Chrome

Post by **FTMSupport** » Tue Jan 01, 2013 11:25 am

Send us an email to support@iscoresports.com with the URL of your spotlight site and your customer ID (found on Options screen) and we will take a look to see what is going on.

rwcanary · Post by **rwcanary** » Tue Jan 01, 2013 12:43 pm

Just sent the email. Thanks for your help.

Post by **OhioTex** » Wed Jan 02, 2013 5:44 am

I just tried my player spotlight site and all is working normal.

rwcanary · Post by **rwcanary** » Wed Jan 02, 2013 7:12 am

So how do I edit the pages?

Post by **FTMSupport** » Wed Jan 02, 2013 8:33 am

For anyone reading along, the issue with the player spotlight for this user is that the site name had only numbers in it, and that caused our "session management" to not work correctly. We have modified the server so number only site names now work fine.

rwcanary · Post by **rwcanary** » Wed Jan 02, 2013 3:57 pm

Fixed. I love it. Totally awesome support. IScore is the TOPS.

Post by **OhioTex** » Thu Jan 03, 2013 10:49 am

rwcanary wrote:Fixed. I love it. Totally awesome support. IScore is the TOPS.

Absolutely +1 for FTMSupport!

the great thing is FTM set a high standard for support when they launched iscore v1. and they have held to it through the years.

Nothing to Edit in PlayerSpotlight

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