Server outage 7/11/12

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Server outage 7/11/12

Post by OhioTex » Wed Jul 11, 2012 3:51 pm

Experiencing significant iScore Server Outages across many iscore web servers
(email from device, web access iscore central, iscore cast, team web sites)

Wed 7/11 7:30 eastern time
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Server outage 7/11/12

Post by FTMSupport » Wed Jul 11, 2012 6:11 pm

We are working on this now with our service provider and will post when it is back up. Sorry for the trouble.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
cfender
Posts: 10
Joined: Thu Jul 12, 2012 4:26 am

Re: Server outage 7/11/12

Post by cfender » Thu Jul 12, 2012 4:30 am

It's 8:30 a.m. EST. Still can't access Team Website OR iscorecentral.com. Is there an ETA for correction?
Alex1sc
Posts: 2
Joined: Thu Jul 12, 2012 5:10 am

Re: Server outage 7/11/12

Post by Alex1sc » Thu Jul 12, 2012 5:16 am

We are having the same issues and have a tournament game tonight. Can you keep us posted? Thanks
arandazzo
Posts: 4
Joined: Thu Jul 12, 2012 5:38 am

Re: Server outage 7/11/12

Post by arandazzo » Thu Jul 12, 2012 5:45 am

Hi, I cannot log into my account. It is saying "invalid username/password". Is this due to the server outage? If not, please advise as to how it can be fixed.
Thanks.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Server outage 7/11/12

Post by FTMSupport » Thu Jul 12, 2012 8:18 am

If you do an Options -> Export to resend your data to the server, you should now be able to log in.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
prblue
Posts: 1
Joined: Thu Jul 12, 2012 8:23 am

Re: Server outage 7/11/12

Post by prblue » Thu Jul 12, 2012 8:30 am

Still cannot log-in to the account - getting invalid user or password message
Also cannot view our team's iscore website
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Server outage 7/11/12

Post by FTMSupport » Thu Jul 12, 2012 8:33 am

Did you do an Options -> Export from your device? If so, then please email us at support@iscoresports.com with your customer ID and we will take a look at your data.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Server outage 7/11/12

Post by OhioTex » Thu Jul 12, 2012 8:46 am

something still off w/ iscorecast servers....

Did Option > Export on handheld device.... Admin site now accessible as are team web sites. (YEAH)
on team web site, GAMES, icon for past iscorecasts exists and works.
but when i go to Admin web site, and choose Games and scorecasts, the list is blank

also the link to old HTML viewer not working

and http://iscoresports.com/" onclick="window.open(this.href);return false; still down

P.S. Email is now working too, (games, and team stats) but can you check email of player cards, i got an empty card on my pdf received
arandazzo
Posts: 4
Joined: Thu Jul 12, 2012 5:38 am

Re: Server outage 7/11/12

Post by arandazzo » Thu Jul 12, 2012 8:54 am

Hi, Thank you! I am now able to export my data and log into my account. However, when i go to iscorecast.com and enter my ID I see a bunch of games that are NOT mine. I do not see mine at all.
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