Creating admin website failure

[IntentionalWalk]

When I try to create an Admin Website (from Options/Admin Website), I get the spinner for a while and the message "Creating admin website..." and eventually it times out and I get the Unsuccessful popup. Any ideas?

Thanks,
Intentional Walk

[IntentionalWalk]

Never mind, all ... it worked the third time I tried it.

--IntentionalWalk

[IntentionalWalk]

I was wrong ... it's still failing. It can't connect to the iScore servers for whatever reason ...

[FTMSupport]

This would likely be an internet connectivity issue. We do not have any issues on the server right now. Usually completely powering off your device and then powering it back on will re-establish your internet connections and you can then try again. You can also try browsing to http://iscorecentral.com" onclick="window.open(this.href);return false; from a browser on your device to be sure it is able to connect to the server.

One other thing to try... if your database is large (i.e. you have scored many games), we have heard users report that their device has gone into "sleep mode" during an export. We put code in place a long time ago that is supposed to prevent this, but it is possible newer version of iOS or Android are ignoring this (you did not mention the type of device you are using). You can try occasionally tapping the screen during the Admin Website creation to make sure the device does not go into sleep mode.