Replacement IPAD 2

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Rkeaney
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Joined: Tue Mar 06, 2012 6:26 pm

Replacement IPAD 2

Post by Rkeaney » Mon Mar 12, 2012 7:12 pm

Sorry for reposting. I have seen several other areas that discusses this but none seem to fix my issue.

I got a new IPAD2 today and restored from icloud. The user identifier on the new IPAD changed and when I go to my.iscorecentral.com, everything appears to be correct with the exception of the website. The app prompts me create a new website. When i enter the old website, i get an error that the website is already taken (as expected).

How do i fix this. All my teams, leagues, players, etc are accurate but on the new IPAD, when i look at the player card, i dont see any photos as the app is not speaking to the team website.

Thanks in advance.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Replacement IPAD 2

Post by FTMSupport » Mon Mar 12, 2012 7:19 pm

Email us at support@iscoresports.com with the URL of your team website, and the Customer ID of your new device (found on Options screen in iScore), and we can update your team website to start pulling data from your new device.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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mprusak
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Location: Montgomery, IL

Re: Replacement IPAD 2

Post by mprusak » Tue Mar 13, 2012 6:44 am

FTM - you get this request a lot. Is this something you can make user-updateable?
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
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FTMSupport
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Re: Replacement IPAD 2

Post by FTMSupport » Tue Mar 13, 2012 9:49 am

Even making it user udpateable would not prevent this request as half the time people don't even realize that the new device is the cause. If Apple gave us a way to identify devices associated with an account we may be able to do something more automated, but they do not provide any such API.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
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Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Replacement IPAD 2

Post by OhioTex » Tue Mar 13, 2012 6:59 pm

to all reading, this has been said many times. customer id is tied to a physical device, when you get a new/different physical device. FTM has to manually link the new device id to the existing team web site, because it was associated with the pevious device.
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: Replacement IPAD 2

Post by mprusak » Wed Mar 14, 2012 7:30 am

FTMSupport wrote:Even making it user udpateable would not prevent this request as half the time people don't even realize that the new device is the cause. If Apple gave us a way to identify devices associated with an account we may be able to do something more automated, but they do not provide any such API.
Good point...too bad...Apple is pretty good at is selling new devices (in case you hadnt noticed :-))...this headache is only going to get worse...
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
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