Email game link not working.

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gingbear
Posts: 39
Joined: Thu Apr 29, 2010 10:59 am

Email game link not working.

Post by gingbear » Sat Feb 18, 2012 9:54 am

I'm getting other emails but the game link does not come through
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Email game link not working.

Post by FTMSupport » Sat Feb 18, 2012 10:24 am

We just updated the Game Link to now come "from" the same email address as the others (DoNotReply@iscoresports.com). Try sending the link again and see if you get it.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
gingbear
Posts: 39
Joined: Thu Apr 29, 2010 10:59 am

Re: Email game link not working.

Post by gingbear » Sat Feb 18, 2012 10:29 am

Nope. Still nothing
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Email game link not working.

Post by FTMSupport » Sat Feb 18, 2012 10:41 am

We just sent game link emails to several different email addresses here as a test, and received them all. You may want to check your SPAM folder and be sure to add "DoNotReply@iscoresports.com" as a "friend" if your email allows it. Or, try sending an email to DoNotReply@iscoresports.com, then try sending yourself the email again. Sometimes by sending an email to an address, it automatically "whitelists" that email address.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
gingbear
Posts: 39
Joined: Thu Apr 29, 2010 10:59 am

Re: Email game link not working.

Post by gingbear » Sat Feb 18, 2012 12:05 pm

I was able to send it to my husband but not to myself
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Email game link not working.

Post by FTMSupport » Sat Feb 18, 2012 12:14 pm

It sounds like your email provider must be treating the game emails as SPAM for some reason. We would suggest contacting them and finding out how to add an email address to the "white list". For emails coming from iScore products, it would be "DoNotReply@iscoresports.com" that needs to be added.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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