Bought wrong version?

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Gregc330
Posts: 2
Joined: Sun Jan 22, 2012 3:39 pm

Bought wrong version?

Post by Gregc330 » Sun Jan 22, 2012 3:49 pm

I purchased version 3.44 on 1/7 but noticed now that is says iphone-itouch but does say ipad. THere is another version just for the ipad. Do I have to buy another app?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Bought wrong version?

Post by FTMSupport » Sun Jan 22, 2012 6:12 pm

If you do an Options -> Export from your device, and email us at support@iscoresports.com with your Customer ID (found on the Options screen), we can see what we can do.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Gregc330
Posts: 2
Joined: Sun Jan 22, 2012 3:39 pm

Re: Bought wrong version?

Post by Gregc330 » Sun Jan 22, 2012 6:53 pm

Thank you.
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team mom
Posts: 881
Joined: Tue Sep 07, 2010 4:47 am
Location: Atlanta, GA

Re: Bought wrong version?

Post by team mom » Mon Jan 23, 2012 4:41 am

This confusion happens a lot due to the fact the iphone version says compatible for ipad but is not clear that there is a separate ipad version available. If there was a way to change the app name at apple to iscore for iphone I think it would reduce the confusion. The ipad version already says iscore for the ipad, but if you are a new user, you may not realize you need to look for a separate version.
Team Mom

Check out the new iscore documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
sandman
Posts: 40
Joined: Thu Jan 05, 2012 12:49 pm

Re: Bought wrong version?

Post by sandman » Mon Jan 23, 2012 8:29 am

how do i know what version i have?
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team mom
Posts: 881
Joined: Tue Sep 07, 2010 4:47 am
Location: Atlanta, GA

Re: Bought wrong version?

Post by team mom » Mon Jan 23, 2012 8:34 am

This thread addresses that pretty well.

viewtopic.php?f=3&t=4562" onclick="window.open(this.href);return false;
Team Mom

Check out the new iscore documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
sandman
Posts: 40
Joined: Thu Jan 05, 2012 12:49 pm

Re: Bought wrong version?

Post by sandman » Mon Jan 23, 2012 8:37 am

thanks for your help
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