Players duplicated

[tony2360]

How I delete duplicate players names under Players Manager?

[FTMSupport]

You should actually use the Merge functionality to combine them into a single player. Go to Player Manager, select the Merge option (bottom left corner, or on the "Menu" on Android), then select one duplicate player name in the left list, and the other in the right, then tap the Merge button, and the two players will be combined into one.

[tony2360]

Ok, thanks. That took care of the duplicates on Players Manager. Now I have on a team roster duplicates, just in one team out of 4, the other teams rosters are ok. How I manage this issue?

[FTMSupport]

If merge still left a duplicate on a team, first check league manager and make sure the All league is selected. Then check player manager again for duplicates. If there are still no duplicates then go to the roster and remove the duplicate player.

[tony2360]

No, you did not get my point. The duplicate problem is not under the Player Manager any more, everything is ok There, no duplicates.
The problem is under Team Manager and Rosters, there is 1 team that has duplicates here, just 1 team.

[FTMSupport]

As noted in the last response, if you have confirmed that All is checked in league manager, and there are still no duplicates in Player Manager, then go to the Roster for the Team and remove the duplicate player from there. To do that, on an iOS device, tap the "-" to the left of the player, then the Delete button that appears. On an Android device, hold your finger on the player until a context menu appears, then tap the Delete option. This removes the player from the Roster, it does not actually delete the underlying player record.

[tony2360]

Yes i figured it out, exactly as you just mentioned . So far so good.
Thank you.

[photojon]

Under Team Manager->Roster, I see 4 of our 12 players are duplicated. I have followed the above steps (turned on League Manager->All; See no duplicate players in Player Manager). I then went to the Team Manager->Roster and deleted a duplicate player. iScore abruptly closed. when I re-launched both entries for that player were missing. I tried it with another player with the same results. I then did an Options->import to restore (I did an export just prior to trying this so I haven't lost anything yet). I notice that on our teamwebsite it also has the same players duplicated. What should I try next?

[FTMSupport]

Do an Options -> Export and email us the details of your situation to support@iscoresports.com and we can take a look at your data. Please include your customer ID as well.