Score case transmition issue

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KC Bandits
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Joined: Tue Apr 19, 2011 11:56 pm

Score case transmition issue

Post by KC Bandits » Sun Oct 02, 2011 7:55 pm

[/u] when I try to sync to I-Score cast, it response with a network error on my iPad. This has just started and nothing has changed on my end.
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Score case transmition issue

Post by FTMSupport » Sun Oct 02, 2011 8:04 pm

Sounds like it is likely a network connection issue. The best thing to try is completely powering off your device and powering it back on, then try the iScorecast Synchronize again. This will reset your network connections.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
KC Bandits
Posts: 2
Joined: Tue Apr 19, 2011 11:56 pm

Re: Score case transmition issue

Post by KC Bandits » Sun Oct 02, 2011 9:35 pm

Completely powering off did not work. I even tried a different wi fi network with no luck.
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Score case transmition issue

Post by FTMSupport » Sun Oct 02, 2011 10:15 pm

What is the network error you are getting when you do the iScorecast Synchronize? If you email us your Customer ID (found on Options screen), we can check our server logs to see if there is any issue on our end --- we keep logs of the exports and export attempts. You can email us at support@iscoresports.com.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Score case transmition issue

Post by OhioTex » Mon Oct 03, 2011 7:08 am

Has the game started yet.?

If the game was just set up and not started yet and you try an iscorecast synch from the game info screen.. You get
"network error has prevented the transmission from finishing" error

( I get this on my iPad iscore version 3.35 - i do not recall this in prior versions, but may have forgotten)


Is that the error message you got? If so, hit play amd then exit back to game info screen to synch
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