How Can I start again without paying again for team webpage

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CoachNish
Posts: 2
Joined: Sun Apr 03, 2011 9:02 am

How Can I start again without paying again for team webpage

Post by CoachNish » Sun Apr 03, 2011 3:37 pm

Alright, I guess I am tech challenged! These are all the things I did in order: 1)found app on itunes downloaded it 2) I then followed instructions and it came up with a different window that said to get a website for your team that it would cost 19.99 so I purchased that through my I-pad. 3) Every time I try to go on to the add on space it tells me I need a activation code. I can see the Lougheed Bomber page when I go to my.iscorecentral.com but I cannot fix or delete any of the items like teams or player names and lists. Also I did not receive any e-mail with an activation code that I can think of, I have my username, password and account ID but it does not accept any of those. I want to start from scratch, so is there any way that I can do that without having to pay again for the same team web page?
danmcc
Posts: 834
Joined: Thu Oct 22, 2009 5:43 am
Location: Charlotte, NC

Re: How Can I start again without paying again for team webpage

Post by danmcc » Sun Apr 03, 2011 4:02 pm

CoachNish,
When you purchase in app then the activation code is automatic and you shouldn't receive an email.

From your my.iscorecentral.com you should be able to click teams, scroll to your team, then click view in the column for websites.

Otherwise to get to your website use http://baseball.iscorecentral.com/xxxxxxx" onclick="window.open(this.href);return false;

With xxxx being the exact name of the team for which you purchased the website.
Rosborn
Posts: 164
Joined: Thu Mar 31, 2011 8:30 am

Re: How Can I start again without paying again for team webpage

Post by Rosborn » Sun Apr 03, 2011 6:40 pm

I wouLd write support, they are real good about getting back to you vs this forum, on this you can get help but support will for sure respond and help you. Sometime on this forum I don't get any help... support@iscoresports.com they have been great with me... I had a problem signing but and getting a password for this forum and they manually set it up. Good luck. Ron
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: How Can I start again without paying again for team webpage

Post by OhioTex » Mon Apr 04, 2011 7:38 am

First -

@ CoachNish, after following Danmcc advice.. still having problems? If, so , you are more than welcome to email support@isocresports.com or post here, either or both. what ever helps you get going.

Second -
@ Rosborn - I need to ask. when and how? I hope it is a typo.
Rosborn wrote:.... Sometime on this forum I don't get any help...
I just looked up my logs, you have made 9 posts since joining 4 days ago, no thread has gone un answered, in fact each thread you started has been answered within an hour by a knowledgeable user or moderator or FTM support. and re answered after that if continued ambiguity. I recall most all coming back with thanks from you in fact, in a tone the made me assume question asked answered. .

I do not want to imply that we can solve everything through the forum, that quickly, nor that emailing customer support is not advocated, but I am struggling with where we did not give any help in a timely manner nor to completion.

if it was a typo, please clarify .
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