mlb 2011 roster issue

dcooper58 · Post by **dcooper58** » Wed Mar 30, 2011 8:02 am

I purchased the roster add-on, but the iscore server crashed before downloading to my IPod Touch, and I don't believe I received an activation code in my e-mail. Now I don't know how to download the rosters to my device.

Can the activation code be emailed again?

Thanks!

Post by **FTMSupport** » Wed Mar 30, 2011 10:27 am

If you can email us at support@iscoresports.com, we can look up your purchase and send you an activation code. We do not have any records of the "server crashing", so we are sure there is another explanation. Usually when a user has purchased the Rosters online and have not received an activation code, it means it has gone into their "SPAM" or "Junk Mail" folder on their email client.

dcooper58 · Post by **dcooper58** » Wed Mar 30, 2011 11:57 am

Immediately after making the purchase, my Touch got a message back that said "server unavailable." So while your server may not have "crashed," it clearly wasn't functioning at 100% precision when I made the transaction.

Post by **FTMSupport** » Wed Mar 30, 2011 1:12 pm

Are you saying your purchased with in app purchase on the device itself? If that is the case, then activation would happen automatically and you would not get an activation code. The "Server Unavailable" would likely be coming from Apple. In any case, if you can send us the details to support@iscoresports.com, we can get to the bottom of it.

Thank you.

AJC3317 · Post by **AJC3317** » Thu Mar 31, 2011 4:21 pm

i am also having a problem with the 2011 rosters. i purchaced it straight thru my iphone, but when i try to use the sync function it tells me i need purchace the roster to use the feature. also, when i try to download the new data the app crashes

Post by **FTMSupport** » Thu Mar 31, 2011 7:28 pm

If you can email us directly at support@iscoresports.com with your customer ID (found on Options screen), and type of device you are using, we can take a look at your data.

AJC3317 · Post by **AJC3317** » Fri Apr 01, 2011 6:15 pm

i sent an email and noticed something else after i sent it. about 5 or so of the teams have duplicate listings, and i can sync those teams. the ones that aren't duplicated i cannot

meetthemess · Post by **meetthemess** » Fri Apr 01, 2011 6:44 pm

I purchased the ESPN iScore Baseball scorebook application last year. It costs $10.00 last year and I didn't purchase the additional $20.00 fee for the 2010 MLB rosters. You find this out after you paid $10.00. for the app.

Today I updated the app and bought what I thought was 2011 MLB rosters for $20.00. When I uploaded and starting scoring. It was the 2010 MLB rosters. I like my money back or the 2011 rosters please.

I went to their so called web site and there's no customer supports.

What gives?

Thanks

Post by **OhioTex** » Fri Apr 01, 2011 7:21 pm

I am not sure how you would have gotten 2010 rosters today...but I am confident an email to support@iscoresports.com will get you prompt attention, please include your dvice id and explain the situation.

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