team site purchase

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rgoodwinco
Posts: 24
Joined: Mon Sep 13, 2010 6:00 am

team site purchase

Post by rgoodwinco » Tue Sep 28, 2010 12:53 pm

I purchased the team site through the admin website. yet when I go through the app on my itouch is says I need to purchase it.....

will it charge me if I go through with it on my device
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: team site purchase

Post by FTMSupport » Tue Sep 28, 2010 1:04 pm

You do not need to purchase it again. Are you not seeing your team when you go to your website address? If you can email us directly at support@iscorecentral.com with the name of your team website and your customer ID (bottom left of Options screen), we will be able to give you direct help. Thank you.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: team site purchase

Post by OhioTex » Tue Sep 28, 2010 2:39 pm

rgoodwinco -email support, they will fix you up. Is there any chance you deleted a team on your device and recreated?

Question ftm .... When you purchase a team site from the admin site.... Do you need to do an export for the device to 'know'?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: team site purchase

Post by FTMSupport » Tue Sep 28, 2010 3:46 pm

When purchasing from the admin website, as long as the team was first created on the device, it should "know" automatically. If you create the team on the admin website and then purchase from there, you will have to import to get that new team back to your device, but it should then know you have made the purchase.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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