problems with downloading

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jkk394
Posts: 1
Joined: Mon Apr 25, 2011 7:36 pm

problems with downloading

Post by jkk394 » Mon Apr 25, 2011 7:47 pm

I have purchased the iScore app for my HTC EVO 4.0, the app starts to download and then disappears. I can not find the app anywhere on the phone nor that it is still trying to download anywhere. Please help I need this app for a softball game tomorrow.
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FTMSupport
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Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: problems with downloading

Post by FTMSupport » Mon Apr 25, 2011 9:23 pm

When we have heard of people having this issue, usually closing out of the Android Market, and restarting the Android Market will restart the download. Unfortunately we do not control the Android Installation process, but Google gave us this link to pass on to customers having issues:

http://www.google.com/support/androidma ... id_am_apps
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Hoppity
Posts: 1
Joined: Sat Feb 19, 2011 12:58 am

Re: problems with downloading

Post by Hoppity » Sat Apr 30, 2011 3:52 am

Sadly, this has become a bit of a nightmare. I cannot update the app, with the same symptoms as the OP. Dozens of Android Market users report similar issues and there is a stony silence from Google. My version is now a month and a half out of date.

Is there any way to make the .apk file for the update available directly to registered users?

In addition, in the process of various suggested 'fixes' I uninstalled and reinstalled from a backup and in the process appear to have lost my subscription to the MLB rosters. When I enter the activation code it just tells me that the code has already been used.

I realize that none of this is your problem but any help would be appreciated.

Hoppity
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: problems with downloading

Post by OhioTex » Sat Apr 30, 2011 4:03 am

an email to support@iscoresports.com with your customer id, and high likelihood they can help recover the mlb subscription..

sorry an iOS user, so no more help than the others on the main issue
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