iPhone 4 won't let me recactivate.

[dlord254]

I just purchase the iPhone4 and I resynced all the apps from my old iPhone. iScore won't let me update data and is showing the purchase button. I input my activation code from when I purchase it before but it only says that it has already been activated. How do I get iScore to get updated data without repurchasing?

[FTMSupport]

If you can do an export from your new device to establish an account on our servers, then email us your old and new customer IDs to support@iscorecentral.com, we can transfer your subscription over.

[dlord254]

I did an export as you requested. Do you need any other information from me?

[FTMSupport]

Just need you to email us the old and new customer ID as requested if you have not already done so.

[suttio]

Is this a unique problem or will we all have to do this with every new device purchased? I have a new iPhone 4 sitting here but do not want to upgrade if it means screwing everything up before our tournaments this weekend. Thanks, Scott

[FTMSupport]

Actually, you can do everything yourself. We have been doing it for people to try and make it easier, but if you want to do it yourself, you can.

In any case, make sure you do an Options->Export from your old device and keep a note of your old Customer ID (on Options screen)... this will ensure you never lose data.

The easiest is a straight upgrade to a new phone. Just do a backup of your old phone, install your new phone, and restore your old backup to your new device. Everything should be there just fine.

If you used an In App purchase to buy MLB Rosters, you can then go through the steps to buy them again on your new phone using the same account, and iTunes will recognize you already made the purchase and ask if you want to download again for free (In App purchases work just like any Application in this case).

If you have a Team Website, then yes, you will have to notify us of your old customer ID and new customer ID so we can make your team website point to your new device.

For an iPad upgrade, things are a little different. You can't just do the backup / restore. In this case, you would put iScore on the iPad (you can still use the one from the iPhone if you would like, or you can purchase the one specfically for the iPad). You would then use Data Sharing to transfer your games to the new device. More information can be found on Data Sharing at this link: http://iscorecentral.com/baseball/dsfaq.php.

For MLB Rosters on the iPad, if you have already purchased using In App purchase on your iPhone, you can transfer them to the iPad yourself by installing the iPhone version of iScore on your iPad, then do the steps to purchase again using the same iTunes Account information you originally used to make the MLB Roster purchase. iTunes will recognize you already made the purchase and allow you to get the rosters for free. (NOTE: Do NOT do this with the iPad version because the in app purchase for the iPad version is a different "product" on iTunes, so it would charge you again.) Once you have done the steps above, the MLB Rosters will also be available in the iPad version of iScore on your new iPad device because the rosters will have been activated on our servers for your device.


If you ever run into trouble, we can always help with the transfer. By doing an Options->Export and noting your Customer ID before an upgrade, you can always use Data Sharing to get your old data as well.

Hope this helps...

[larryw]

For MLB Rosters on the iPad, if you have already purchased using In App purchase on your iPhone, you can transfer them to the iPad yourself by installing the iPhone version of iScore on your iPad, then do the steps to purchase again using the same iTunes Account information you originally used to make the MLB Roster purchase. iTunes will recognize you already made the purchase and allow you to get the rosters for free. (NOTE: Do NOT do this with the iPad version because the in app purchase for the iPad version is a different "product" on iTunes, so it would charge you again.) Once you have done the steps above, the MLB Rosters will also be available in the iPad version of iScore on your new iPad device because the rosters will have been activated on our servers for your device.

Is there a way to go from the iPad to the iPhone? I originally purchased iScore with the MLB data for my iPad, but wanted something a bit more 'nimble'. So I purchased the iPhone version of iScore, which works great and would like to use the MLB data.

thanks,
Larry

[FTMSupport]

Send us an email at support@iscorecentral.com with your iPad and iPhone customer ID's, and we can copy your subscription to your new device. The customer ID can be found on the Options screen in iScore.