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Image not uploading to player card

Posted: Fri Jun 13, 2014 12:53 pm
by BrendenSox12
When I select an image from my Photo Album on my ipad and then try to upload it to the desired player card from the team manager section it will say "Succesful the image has been uploaded". Although when I click on the player card and flip it, it will still display the previous image I uploaded last year.

For example I try to score all the Red Sox games. last year I uploaded Mike Napoli's image to his player card and it DID show up. This was the fist time I ever uploaded an image to this particular player. This year with Napoli's beard I wanted a new headshot. So I did the same process and last years image will remain on the headshot side of the card no matter how many times I try and it tells me it did upload, even though it didn't.

Re: Image not uploading to player card

Posted: Fri Jun 13, 2014 8:37 pm
by FTMSupport
This is a caching issue. If you check again, you will probably see that your new image is now displaying. It can take up to a couple hours for your device to clear its cache and display the new image.

Re: Image not uploading to player card

Posted: Sat Jun 14, 2014 12:49 am
by BrendenSox12
No unfortunately the old image is still there. I turn the ipad off and turned it back on and still not there. Any Suggestions?

Re: Image not uploading to player card

Posted: Sat Jun 14, 2014 6:12 am
by FTMSupport
Try logging in to the Admin Website - http://my.iscorecentral.com" onclick="window.open(this.href);return false; - and see if the image is right there. That will show what is actually on the server. If it is not right there, then it needs to be selected again. If it is right there, you can try force-closing iScore (double tap home button n your device, then flick the iScore app up to close it). Then reopen and see if the cache is cleared and you have the new image.

Re: Image not uploading to player card

Posted: Sat Jun 14, 2014 6:58 am
by BrendenSox12
I went to the website and the new picture IS there. However I did close the application and reopened it but the new image ISN'T there. It is there on the website but not on my ipad. Does this happen often or just me? Confusing.

Re: Image not uploading to player card

Posted: Sat Jun 14, 2014 7:35 am
by BrendenSox12
So today I did the entire Red Sox teams headshots. On the admin website they all appear as the new ones. Oddly enough though on the app on my ipad some of them went through and some of them still remained as the old image.