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TEAM ERA not emailing out correctly

Posted: Thu Jun 13, 2013 11:50 am
by johnbark10
I just noticed before I upgraded to 4.10 on my iTouch and even after the upgrade to 4.10 that the team ERA isn't emailing out in excel correctly...anyone notice this?

It's listed correctly in the app but for some reason when I email out to be printed off in Excel...it's not even close...for example on the app it shows 3.90 but in the excel sheet it shows .045

This just started happening...it was fine a week or so ago...

Re: TEAM ERA not emailing out correctly

Posted: Thu Jun 13, 2013 3:25 pm
by FTMSupport
If you can do an Options -> Export from your device and email us the customer ID to support@iscoresports.com, and tell us exactly what you are emailing, we can try and reproduce the issue here and take a look at the data.

Re: TEAM ERA not emailing out correctly

Posted: Fri Jun 14, 2013 1:00 pm
by johnbark10
FTMSupport wrote:If you can do an Options -> Export from your device and email us the customer ID to support@iscoresports.com, and tell us exactly what you are emailing, we can try and reproduce the issue here and take a look at the data.
sent this a.m. any thoughts on what's up?

Re: TEAM ERA not emailing out correctly

Posted: Fri Jun 14, 2013 8:57 pm
by FTMSupport
We are researching it and will respond to your email when we have an answer.