Not able to email game or team stats since the new version

Jmparor9 · Post by **Jmparor9** » Mon Mar 04, 2013 7:50 pm

I downloaded the update today. I really like it a lot but now I can't email my game or team stats for completed games. Please fix

Post by **FTMSupport** » Mon Mar 04, 2013 9:11 pm

We have found an issue with apostrophes in player names. This will be fixed in the next update. In the meantime, if you remove the apostrophes from player names, you should be able to email fine.

Jmparor9 · Post by **Jmparor9** » Mon Mar 04, 2013 9:55 pm

I have no apostrophe's in my player names.

Post by **FTMSupport** » Mon Mar 04, 2013 9:56 pm

Any other strange characters? quotes? ampersands? If you do an Options -> Export and email us the customer ID of your device to support@iscoresports.com and let us know what specifically you are trying to mail, we can take a look and see what is going on.

AE32170C18 · Post by **AE32170C18** » Tue Mar 05, 2013 5:06 am

That fixed my problem.... Thanks

johnbark10 · Post by **johnbark10** » Tue Mar 05, 2013 9:19 am

FTMSupport wrote:Any other strange characters? quotes? ampersands? If you do an Options -> Export and email us the customer ID of your device to support@iscoresports.com and let us know what specifically you are trying to mail, we can take a look and see what is going on.

does that include hypens or periods in players names too (Wei-Yin Chen and J.J. Hardy)? because I can't email either! UGH! Very frustrating!!!

Post by **FTMSupport** » Tue Mar 05, 2013 9:22 am

Hyphens should be fine, but quotes and possible ampersands (&) could cause issues. There were a couple other things on Android devices that were causing failed emails as well, and they have all been fixed in the update we just submitted.

johnbark10 · Post by **johnbark10** » Tue Mar 05, 2013 9:24 am

FTMSupport wrote:Hyphens should be fine, but quotes and possible ampersands (&) could cause issues. There were a couple other things on Android devices that were causing failed emails as well, and they have all been fixed in the update we just submitted.

mine is on my iTouch...and I have no other "characters" than hyphens and periods...what next?

Post by **FTMSupport** » Tue Mar 05, 2013 9:26 am

Do an Options -> Export and email us your customer ID and what you are trying to email to support@iscorsports.com and we will take a look at your data to see what may be going on.

johnbark10 · Post by **johnbark10** » Tue Mar 05, 2013 9:27 am

FTMSupport wrote:Do an Options -> Export and email us your customer ID and what you are trying to email to support@iscorsports.com and we will take a look at your data to see what may be going on.

just did that...thanks...

Not able to email game or team stats since the new version

Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version

Re: Not able to email game or team stats since the new version