Page 1 of 1

Admin website throwing server error

Posted: Fri Nov 30, 2012 6:56 am
by tjans
I tried to import some players into some new teams I created this morning, and the import failed halfway and only part of the teams were entered. I was doing this via the batch method...I tried to add the missing players in a second batch, and that errors out. I tried one last time with a new team and that errors too.

Not sure what info you need from me to look into this, but here's the error:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, iscoresports@ip-[IP REMOVED].ip.secureserver.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

The teams were 1979 Milwaukee and 1979 Pittsburgh...let me know what other info you need.

Re: Admin website throwing server error

Posted: Fri Nov 30, 2012 7:47 am
by FTMSupport
If you can email us what you are copy and pasting into the batch add we can try and reproduce and see what is going on. Please send email to support@iscoresports.com.

Re: Admin website throwing server error

Posted: Fri Nov 30, 2012 11:57 am
by tjans
I sent you the requested information. Let me know if you need anything else.

Re: Admin website throwing server error

Posted: Fri Nov 30, 2012 12:26 pm
by tjans
I seem to be able to save now...the error has now been resolved...

Re: Admin website throwing server error

Posted: Fri Nov 30, 2012 2:15 pm
by FTMSupport
We got your email and tried from our end with your data and did not get the error either. We emailed you with that response. We are not sure what was causing it, but it appears to be resolved.

Re: Admin website throwing server error

Posted: Fri Nov 30, 2012 2:16 pm
by tjans
Yeah, could have been some network issue tht broke it the first time, and then it was hung up on subsequent requests...either way, I got your email and it's resolved. Thank you kindly for looking into it with such promptness.