App Crashed all data gone

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jennaban
Posts: 2
Joined: Wed Oct 17, 2012 6:04 pm

App Crashed all data gone

Post by jennaban » Wed Oct 17, 2012 6:07 pm

While entering data for a game that was missed the app crashed. When I restarted it all data was gone, as if I had just installed the app. Checked the Leagues tab and there are no leagues doesn't even have a line for "all leagues"???? Can I get my data back?
jennaban
Posts: 2
Joined: Wed Oct 17, 2012 6:04 pm

Re: App Crashed all data gone

Post by jennaban » Wed Oct 17, 2012 6:20 pm

Also, if I try to create a new league it immediately crashes, admin website info is gone as well.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: App Crashed all data gone

Post by FTMSupport » Wed Oct 17, 2012 11:34 pm

It sounds like the device crashed, not the App. What you are describing can happen if the device itself overheats (causing a shutdown) or the battery dies while within the application.

To fix this, do an Options -> Export, then log in to the Admin Website (http://my.iscorecentral.com" onclick="window.open(this.href);return false;) for your device, then click the Maintenance link in the upper right corner and you will be given an option to repair your database.

If this does not help, email us directly at support@iscorsports.com with your customer ID and we can take a look at your data.
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http://iscoresports.com/baseball/training.php#docs
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