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Score Card Data Correct / Team Stats Incorrect

Posted: Sat Oct 13, 2012 6:06 pm
by sromano
Scorecard is correct for the game played, but player and team batting stats are incorrect. Most players had 2 PA on scorecard but in Team Batting stats it shows 1 or 0 PA for batters. Also player has a base hit. On scorecard it is recorded but not on any Player, Team stats pages..

Re: Score Card Data Correct / Team Stats Incorrect

Posted: Sat Oct 13, 2012 6:17 pm
by sromano
Now that Im looking at it more . Looks like it stopped recording data after 1st inning ended, Stats all stop , but score card correct. Also play by play is correct..

Re: Score Card Data Correct / Team Stats Incorrect

Posted: Sat Oct 13, 2012 7:26 pm
by FTMSupport
Is the game showing as "F" (finished) on the Game Manager screen? Stats are not calculated until the game is over. You can use Misc -> End Game if the game ends early due to reaching a time limit for example. You can try using the Recalc from the Stats screen to have iScore recalculate your stats.

Re: Score Card Data Correct / Team Stats Incorrect

Posted: Sun Oct 14, 2012 6:26 am
by sromano
Yes, game ended early. Did select end game. Game manager screen does show game as complete or finished. I can email you game link and game stats if you like.

Re: Score Card Data Correct / Team Stats Incorrect

Posted: Sun Oct 14, 2012 7:46 am
by FTMSupport
Yes, do an Options -> Export and email us your customer ID and which game you are having issues with, and either re-describe the issue or include a link to this forum in the email. Please send email to support@iscoresports.com.

Re: Score Card Data Correct / Team Stats Incorrect

Posted: Sat Oct 27, 2012 7:23 am
by OhioTex
One thing to try if the stats do not seem up to date is RECALC (upper right button on a game manager stat screen for IOS while on on Android, you would press the Context Menu button from the stats screen to reveal the Recalc option).