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Help!! All data deleted!

Posted: Mon Jun 25, 2012 9:56 pm
by IntentionalWalk
I've been using iScore for two years or so and just ran into this serious problem. While scorecasting, my phone just suddenly switched off with about 25% battery left, in the middle of the game. It wouldn't turn on again until I could get to an outlet and plug it in. It then showed ~40% battery but the damage was done ... now iScore shows no leagues, no games, no players, nothing. I probably have 6 leagues and about 50 games.

All of the games before the one I was doing when the problem hit were synchronized with the iScore servers (not exported, synchronized). And the game I was in the middle of when the problem hit was being scorecasted. Is there any way I can recover at least the previous games? Worst case, I could enter the game I was doing when the problem hit by using a paper scorebook that someone else was keeping.

Thanks for any help!
IntentionalWalk

Re: Help!! All data deleted!

Posted: Mon Jun 25, 2012 10:44 pm
by FTMSupport
Try following the steps here:

viewtopic.php?p=27830#p27830

Re: Help!! All data deleted!

Posted: Tue Jun 26, 2012 6:14 am
by IntentionalWalk
This worked perfectly, thank you very much!

Just FYI, my situation wasn't exactly the same as the other poster who had this issue. I'm using an iPhone 3GS and I was not plugged in when the crash occurred. It was 2-1 on a random batter in the bottom of the 6th inning.

About the only thing I can think might have happened is that I may have hit 20% battery which normally triggers the Low Battery alert. Maybe the crash occurred during the attempted trigger of that alert, I have no idea. In the event, I never saw the alert before the crash.

--IntentionalWalk

Re: Help!! All data deleted!

Posted: Tue Jun 26, 2012 6:35 am
by mprusak
Export often...like after every game!!!