Help!! All data deleted!

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IntentionalWalk
Posts: 21
Joined: Wed Aug 26, 2009 1:44 pm

Help!! All data deleted!

Post by IntentionalWalk » Mon Jun 25, 2012 9:56 pm

I've been using iScore for two years or so and just ran into this serious problem. While scorecasting, my phone just suddenly switched off with about 25% battery left, in the middle of the game. It wouldn't turn on again until I could get to an outlet and plug it in. It then showed ~40% battery but the damage was done ... now iScore shows no leagues, no games, no players, nothing. I probably have 6 leagues and about 50 games.

All of the games before the one I was doing when the problem hit were synchronized with the iScore servers (not exported, synchronized). And the game I was in the middle of when the problem hit was being scorecasted. Is there any way I can recover at least the previous games? Worst case, I could enter the game I was doing when the problem hit by using a paper scorebook that someone else was keeping.

Thanks for any help!
IntentionalWalk
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Help!! All data deleted!

Post by FTMSupport » Mon Jun 25, 2012 10:44 pm

Try following the steps here:

viewtopic.php?p=27830#p27830
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
IntentionalWalk
Posts: 21
Joined: Wed Aug 26, 2009 1:44 pm

Re: Help!! All data deleted!

Post by IntentionalWalk » Tue Jun 26, 2012 6:14 am

This worked perfectly, thank you very much!

Just FYI, my situation wasn't exactly the same as the other poster who had this issue. I'm using an iPhone 3GS and I was not plugged in when the crash occurred. It was 2-1 on a random batter in the bottom of the 6th inning.

About the only thing I can think might have happened is that I may have hit 20% battery which normally triggers the Low Battery alert. Maybe the crash occurred during the attempted trigger of that alert, I have no idea. In the event, I never saw the alert before the crash.

--IntentionalWalk
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mprusak
Posts: 1348
Joined: Tue Jun 29, 2010 7:27 pm
Location: Montgomery, IL

Re: Help!! All data deleted!

Post by mprusak » Tue Jun 26, 2012 6:35 am

Export often...like after every game!!!
Mark
iScore Baseball 4.533 on iOS8-iPad4 and iPhone 6-Plus

iScore Baseball User Manual:
http://iscoreleagues.com/manual/ <- Check it Out!
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