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Two pitches added for a single "pitch by pitch entry"

Posted: Sun Jun 03, 2012 2:55 pm
by marklee2005
I scored the April 5th Southern League game between the Mobile Bay Bears and The Mississippi Braves. In reconciling pitch counts to the officially published game summaries I discovered that iScore showed pitcher Kevin Munson having thrown 18 pitches - 13 strikes and 5 balls. The official game report has him at 17 pitches and 12 strikes. I went into my iScore play by play to find my error. I assumed I had just hit an extra strike, but I found a weird deal instead. On the first "pitch" of the inning to Todd Cunningham, the results show: Strike 1 Called. Strike 1 Called. I am linking to a screen shot from my iPhone:
Image

When I tap the pitch to get the details it shows Strike 1 Called being recorded twice. I am including that screen shot link as well:
[img]hhttp://www.flickr.com/photos/79967470@N02/7331084380//[/img]

Is this a known issue? How can I delete the extra pitch?

Also, I wanted to know how to remove the "srike location" from this pitch. I don't record this info, but in trying to correct the error on this play I tapped the strike zone location inadvertently and it now shows a pitch location. Can I get rid of it? Thanks!

Re: Two pitches added for a single "pitch by pitch entry"

Posted: Sun Jun 03, 2012 2:58 pm
by marklee2005

Re: Two pitches added for a single "pitch by pitch entry"

Posted: Sun Jun 03, 2012 3:53 pm
by FTMSupport
Do an Options -> Export and email us at support@iscoresports.com with your customer ID (found on the Options screen in iScore) and a link to this post and we will take a look at your data.