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Email game link not working.
Posted: Sat Feb 18, 2012 9:54 am
by gingbear
I'm getting other emails but the game link does not come through
Re: Email game link not working.
Posted: Sat Feb 18, 2012 10:24 am
by FTMSupport
We just updated the Game Link to now come "from" the same email address as the others (
DoNotReply@iscoresports.com). Try sending the link again and see if you get it.
Re: Email game link not working.
Posted: Sat Feb 18, 2012 10:29 am
by gingbear
Nope. Still nothing
Re: Email game link not working.
Posted: Sat Feb 18, 2012 10:41 am
by FTMSupport
We just sent game link emails to several different email addresses here as a test, and received them all. You may want to check your SPAM folder and be sure to add "
DoNotReply@iscoresports.com" as a "friend" if your email allows it. Or, try sending an email to
DoNotReply@iscoresports.com, then try sending yourself the email again. Sometimes by sending an email to an address, it automatically "whitelists" that email address.
Re: Email game link not working.
Posted: Sat Feb 18, 2012 12:05 pm
by gingbear
I was able to send it to my husband but not to myself
Re: Email game link not working.
Posted: Sat Feb 18, 2012 12:14 pm
by FTMSupport
It sounds like your email provider must be treating the game emails as SPAM for some reason. We would suggest contacting them and finding out how to add an email address to the "white list". For emails coming from iScore products, it would be "
DoNotReply@iscoresports.com" that needs to be added.