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can't email game

Posted: Sun Oct 02, 2011 8:12 pm
by Stadtusquo
Has anyone else experienced issues with emailing games, today? I have been trying to email a game and I quickly get: "unsuccessful" The email could not be sent at this time.
This has been happening all day, and is still not working. I Have tried resetting my iPhone 3gs and still not able to email game. Any clues????

Stadtusquo

Re: can't email game

Posted: Sun Oct 02, 2011 8:19 pm
by FTMSupport
We just sent an email from a game on an iPhone here, and the email went through fine. Is it a specific game? Or any game? If it is a specific game, if we can get you to do an Options -> Export and email us your customer ID and which game, we can take a look to see what is causing the issue.

Re: can't email game

Posted: Mon Oct 03, 2011 8:47 am
by Stadtusquo
My bad..... I forgot to "end game".... duh!

Stadtusquo

Re: can't email game

Posted: Tue Oct 04, 2011 2:05 am
by OhioTex
I still suspect a connection issue, you can email non ended games normally..

Re: can't email game

Posted: Fri Oct 14, 2011 5:50 am
by Egghead_#8
I'm able to email the game link but when the receiving person clicks the link the website just shows a message about "waiting for game to start" or something like that. The link in Twitter works perfectly but not the emailed link. This was on v.3.30. Was scoring games on Wednesday and had multiple people mention this.

Re: can't email game

Posted: Fri Oct 14, 2011 6:25 am
by FTMSupport
If you can send us an example of this via email (email us a game link from your device for a game you are scoring) to support@iscoresports.com, we can take a look. The game will only be visible to viewers if you have iScorecast enabled during the game, and you have already begun scoring.

Re: can't email game

Posted: Fri Oct 14, 2011 6:37 am
by Egghead_#8
FTMSupport wrote:If you can send us an example of this via email (email us a game link from your device for a game you are scoring) to support@iscoresports.com, we can take a look. The game will only be visible to viewers if you have iScorecast enabled during the game, and you have already begun scoring.
Thanks. I just tested it on the latest version and seems to be working. I'll try it again at the next real game and see. Thanks for the quick response.