Substitute players not accurate on scorecasts

[dojoboy]

When I sub in new players, or change player positions, the changes initially appear. But once that inning is over, the players and position changes revert back to the starting lineup. This happens just on the live scorecast for outside viewers, even though everything looks right on my end.

[FTMSupport]

If you can email us directly at support@iscoresports.com with your customer ID, and an example of which game you see this behavior in (which inning we should be looking at), and which viewer you are using (the Flash one with the stadium look, or the HTML one where the background is white), we can take a look at your data.

[dojoboy]

It has happened on all 8 games I've scored so far this year. I can send you more specific details as you requested in a separate email. But so other users know, it happens every time there is a pitching change. It is being viewed by two separate people, on the flash site with the stadium look, and both have reported the same issue.

I will email you under separate cover. Thanks for your help.

[dojoboy]

It happened again today at the game I scored. I assume you haven't found the answer to the problem yet?

[FTMSupport]

We have not been able to reproduce the issue. When we watch the replays, everything looks as expected (which you confirmed as well in the email response). The only thing we can guess at this point is network issues during the live game. Do you have a case where watching the replay has incorrect data, or do you have steps we can follow to reproduce the issue? It is hard to fix if we can not see or reproduce it. But if you have a set of steps that will cause it to happen, we should be able to fix any issue pretty easily.

[dojoboy]

The only way I see you being able to reproduce this would be to score a "live" game. You should then see that any substitute players that are entered revert back to the original lineup the next inning after the one in which they entered the game.

The replays play back fine, as you noted. It is just the live game coverage, which is a problem for the parents who are watching the games from home.

If you want, I can let you know when our next game is so that you can watch it live and see for yourself. But I would think if you set up your own game, you'd have the same issue.

[OhioTex]

Which device and iscore version on you seeing this with?

[dojoboy]

I am using your most current version (3.16.162) with the iPad. And my viewers are on various browsers on various computers.

[OhioTex]

When you set up your games, do you use the prepositioning of fielders option (it sounds like you would not, but want to be sure). also sounds like you are "bat 9" (not ball = all), and have managed subs. Do you use quick rosters at all when you set up your games. ?

[dojoboy]

No, I don't believe i use the prepositioning of fielders option, since I don't even know where I would find that. And I don't know what you are referring to with bat 9/not ball=all.

I usually have to use quick rosters for the opposing team, since I don't know those players until gametime. And throughout the game I enter the opponents' numbers and names (if I am quick enough to get them at their at bats), and then their field positions. But the issue is not so much with the opponent, although it IS an issue there too. It's my own team, whose names/numbers and positions I DO know that is the rel issue for me. When I have parents watching the games online and their sons come into the game mid-game and then disappear in the next inning, or a player starts at shortstop, is switched to 3rd in the 5th, but then shows up at SS in the 6th inning, is what the real problem is.