Season Stats Issue

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
Post Reply
dparmer
Posts: 5
Joined: Fri Apr 17, 2009 9:17 am

Season Stats Issue

Post by dparmer » Thu May 21, 2009 8:57 am

We were in a tournament this weekend. I was using v1.5 to score it. Since it was a tournament I didn't know who was home or visitor until just before the game. For 2 of the games I had to use the swap button to change the home and vistor teams.

For both of those games, the issue is that the stats and scoresheet have the players and score reversed for each team. In other words, the players for SE Thunder show up on the Wheatland team and vice versa. I've upgraded to 1.6 and the games still show this way. I assume the database is corrupted. Is there any way to fix this? The biggest issue is that the season stats for our team are incorrect now.

Thanks
User avatar
FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Season Stats Issue

Post by FTMSupport » Thu May 21, 2009 9:15 am

Yes, it requires us to modify your database to recover from this situation. If you can export your database to us (Options Menu, Export, wait for Success message), and email us your customer ID (bottom left corner of Options menu) to support@fasterthanmonkeys.com" onclick="window.open(this.href);return false, and let us know specifically which games had the teams swapped, we can manually recover your database.

Make sure to export the data at a time when you won't be needing to use iScore for at least several hours as we will repair your data, then put up a new version of the database for your to import, and it will overwrite whatever is on your device.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
dparmer
Posts: 5
Joined: Fri Apr 17, 2009 9:17 am

Re: Season Stats Issue

Post by dparmer » Fri May 22, 2009 9:03 am

thanks!, I uploaded last night. My customer ID is 6F59D83C10. The game are:
5/17/09 SE Thunder at Wheatland
5/16/09 SE Thunder at Windlake
Post Reply