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Export Failing from Android
Posted: Tue Feb 15, 2011 10:45 pm
by AaronStanford
I imported a number of games from my iTouch Admin website to my Android Admin Website. Then when I export the data from my Android(Samsung Epic 4G-Sprint) the export fails. Any suggestions?
Re: Export Failing from Android
Posted: Tue Feb 15, 2011 11:13 pm
by AaronStanford
Looks like I solved my issue. It was either that I had incomplete games or it was failing because my internet connection was not good. I deleted all the incomplete games then I connected via wifi and it exported fine.
Re: Export Failing from Android
Posted: Wed Feb 16, 2011 10:55 pm
by OhioTex
it should not have been incomplete games related.
You can export incomplete games (aka rain delays and suspended games)
most likely your internet connection.
Re: Export Failing from Android
Posted: Thu Feb 17, 2011 6:59 am
by danmcc
There was a past issue that an upload would not complete if the device went to sleep during exchange. I believe it was resolved for the apple versions, it may be a recurring issue for the android. Did your device go to sleep during upload?
Re: Export Failing from Android
Posted: Thu Feb 17, 2011 12:40 pm
by AaronStanford
Yes, it went to sleep. So I logged into my WiFi and extended the sleep and that worked.
Thank you one and all!
Re: Export Failing from Android
Posted: Thu Feb 17, 2011 1:21 pm
by FTMSupport
Nice catch... we will see about preventing sleep during export on Android in the same way we did for iPhone. Only downside is it is another "permission" we need to request, and users are turned off when applications have a large number of permissions that an app requires.
Re: Export Failing from Android
Posted: Thu Feb 17, 2011 1:27 pm
by AaronStanford
Thanks.
Re: Export Failing from Android
Posted: Thu Feb 17, 2011 11:39 pm
by OhioTex
Nice one Danmcc