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pitcher stats not showing up

Posted: Tue Oct 05, 2010 10:51 pm
by jcheng
On one of the games one of the pitcher's stats doesn't show up in the Team Pitching page on iPod Touch (2nd generation) running iScore 2.81 (latest upgrade). For the game in question, the Home team had 4 pitchers. However, the third pitcher doesn't show up at all on the handheld Team Pitching.

I checked, and the overall pitching stats in the Admin website are correct. Additionally the pitcher shows up on the box score there, with the correct stats.

I checked to see that the pitcher, team, and game in question was assigned to the correct league. I checked that the pitcher was indeed substituted in correctly in pitch by pitch (listed his name for each pitch), and verified by the innings played on the admin website (nice job there!). I tried to force stat recalculation from the Team Pitching page (both yes and no options); went to Play, did undo then redo and exit to try to force recalculation; and upgraded from 2.80 -> 2.81. None of these led to the pitcher appearing on the handheld Team Pitching page.

It's curious, as the underlying score is correct, and the website data is correct, but there seems to be a missing inning of data on the handheld for the home team, or perhaps I am doing something incorrect?

I noticed it for these two games:
9/26 Minor 1 at Minor 7
9/12 Minor 1 at Minor 2

Data has been exported.
Customer ID xxxxxxxxxx [FTM took out ID - please include in email if you email us]

Thanks for your responsiveness. I am looking forward to using 2.81 with the names and jersey numbers, and the export locking this weekend!

Re: pitcher stats not showing up

Posted: Tue Oct 05, 2010 11:29 pm
by FTMSupport
In the 9/26 game, we see that L Abe comes out of the game as the pitcher (play by play shows "L Abe out as Pitcher"), but nobody was put in to replace him. In the top of the 6th, you then have "H Sawakawa becomes Pitcher" (which means he came in to the pitching spot which no other player was currently in). When a sub is put in, the text looks like it does in the top of the 3rd ("L Abe replaces R Seto as Pitcher").

To correct this, go into pitch by pitch, go to the pitch where L Abe is taken out, tap the pitch, tap edit substitutes next to the pitch, and put in the correct pitcher at that point in the game. All statistics will be updated.

If you want to tell us more detail about the second game, we can look at that one as well.

It is probably best to do this via email as it really does not help others in the forum to read such specific game information. You can email us directly at support@iscorecentral.com.