Error on Export
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brentwalker
- Posts: 242
- Joined: Thu Jul 30, 2009 7:13 pm
- Location: Houston Area
Error on Export
I am trying to export my database but I get an error, database cannot be exported? What does that mean and why would it not export. We have a big showcase tournament tomorrow and I would like to be able to add the teams from iscorecentral and then import. But it has been a while since I exported and I have too much data to throw it away.
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FTMSupport
- Site Admin
- Posts: 13193
- Joined: Sat Mar 28, 2009 7:25 pm
Re: Error on Export
We have heard that the iPhone / iPad auto-lock feature can cause the exports to fail. We actually disable auto-lock during export starting with the patch we submitted today (v2.81), but with any version 2.80 and prior, you can either make sure you occasionally touch the screen during export to keep your device from going into auto-lock, or you can set the auto-lock to a larger timeout in the Settings screen of your device.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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brentwalker
- Posts: 242
- Joined: Thu Jul 30, 2009 7:13 pm
- Location: Houston Area
Re: Error on Export
Tried the touch the screen method and after 3 minutes it crashed. Setting autolock to "never"
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brentwalker
- Posts: 242
- Joined: Thu Jul 30, 2009 7:13 pm
- Location: Houston Area
Re: Error on Export
Thank you setting it to never worked. Was able to enter in teams and not about to import them back.
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FTMSupport
- Site Admin
- Posts: 13193
- Joined: Sat Mar 28, 2009 7:25 pm
Re: Error on Export
Great, glad that worked.... the patch will disable the auto-lock during export and you will not have to do that any more after that update.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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brentwalker
- Posts: 242
- Joined: Thu Jul 30, 2009 7:13 pm
- Location: Houston Area
Re: Error on Export
ok, I'll be watching for it. Thanks for the late hour support! 
)
)
Re: Error on Export
TIP
For those reading,
with v2.8 or earlier, if you have a large database with a number of games scored, and get export unsuccessful message.... Here is how to troubleshoot ...
The number one issue to check is still Internet connectivity,
but if you have a good connection, change the base general settings of your device (settings, general, auto lock) to 5mins or never.
Why? When the screen goes to sleep, it can interrupt the export. In prior versions you could baby sit the export and tap the screen periodically to keep the unit awake while the transfer happened In The background. With v 2.8 ftm added a more prominent message that export was in process, but that prevented the tap of screen to keep active (if not mutli tasking). That is why with 2.8 taping screen does not work and need to adjust auto lock setting...
Again, this is a temporary issue/ solve till v2.81 comes out..when it does don't forget to re set auto lock back to normal to save battery life..
For those reading,
with v2.8 or earlier, if you have a large database with a number of games scored, and get export unsuccessful message.... Here is how to troubleshoot ...
The number one issue to check is still Internet connectivity,
but if you have a good connection, change the base general settings of your device (settings, general, auto lock) to 5mins or never.
Why? When the screen goes to sleep, it can interrupt the export. In prior versions you could baby sit the export and tap the screen periodically to keep the unit awake while the transfer happened In The background. With v 2.8 ftm added a more prominent message that export was in process, but that prevented the tap of screen to keep active (if not mutli tasking). That is why with 2.8 taping screen does not work and need to adjust auto lock setting...
Again, this is a temporary issue/ solve till v2.81 comes out..when it does don't forget to re set auto lock back to normal to save battery life..