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photo upload attempt caused white screen (resolved)
Posted: Thu Mar 16, 2017 2:03 pm
by BobT
I attempted to upload a team photo as background. I got it loaded from my desktop to the viewer window of the team website and when i clicked upload the screen went white. Now I can't see anything. I can't even get into the site to try to take it down. Help!?
Re: photo upload attempt caused white screen
Posted: Fri Mar 17, 2017 1:45 pm
by FTMSupport
Let us know the URL of the team website and we will take a look.
Re: photo upload attempt caused white screen
Posted: Sat Mar 18, 2017 7:29 am
by BobT
iscorebaseball.com/evergreen is the site for Denver West Cougars. Thanks so much.
Re: photo upload attempt caused white screen
Posted: Sat Mar 18, 2017 9:10 pm
by FTMSupport
The issue was the apostrophe in your Admin password. We have removed the apostrophe and the site loads fine now. You should actually reset your password on the Options -> Admin Website screen in iScore and then do an Options -> Export (and do not include an apostrophe in the password).
Re: photo upload attempt caused white screen
Posted: Sun Mar 19, 2017 7:28 am
by BobT
Brilliant! Thanks so much for your help.