Page 1 of 1

Wiped All Settings in App... Help!

Posted: Thu May 19, 2016 10:18 am
by colt45s
Not sure how this happened at all.

Set lineup for tonight's game, backed out of Game Manager, went to options, selected Export, export was successful. Closed app, went to my.iscorecentral.com and added player photos, went back to app, selected "Import". Went back to website, slected "Optimize Now", went back to app, selected Import and POOF. Everything is gone from App.

However, everything is still present (including the game I setup for tonight's game on iscorebaseball.com/"MY TEAM" website, my.iscorecentral.com admin site and all games still present in iScoreCast. I can run an import from the phone and it is successful, but no data is present at all.

There HAS to be a way to get this existing data back into my phone app. Please help!

Re: Wiped All Settings in App... Help!

Posted: Thu May 19, 2016 10:32 am
by colt45s
I was able to discover my team through the Discover feature but it only brought back my team and tonight's opponent. Still not showing played games in game manager.

Re: Wiped All Settings in App... Help!

Posted: Thu May 19, 2016 5:46 pm
by FTMSupport
Send a PM with your customer ID and the URL of your team website and we will take a look.

Re: Wiped All Settings in App... Help!

Posted: Fri May 20, 2016 8:22 am
by colt45s
Just finished scoring last nights game... exported... now everything is gone from website as well, previous 3 games as well as last nights game not showing on team site. Last nights stats and game info are showing on App but nowhere else. I really love this app guys but this is frustrating!

Re: Wiped All Settings in App... Help!

Posted: Sat May 21, 2016 10:01 am
by FTMSupport
Responded to your PM. We recovered the games from your last export.