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Baseball won't export

Posted: Sat Apr 23, 2016 8:11 am
by gjjtolson
Hello,
I have an ipod touch with approximately 700 baseball games on it. I cannot export data, the program shuts down. I export regularly and there are about 70 games that haven't been exported. I keep stats for a 30 MLB dice baseball league and will be looking to import 30 team rosters soon and start a new season.
Thanks.

Re: Baseball won't export

Posted: Sat Apr 23, 2016 1:18 pm
by FTMSupport
What model of iPod Touch do you have? Our guess is that it is a memory (RAM, not Storage) issue. In order to export, the 700 games are first compressed, and the compression process can require a lot of RAM - especially with that many games. What is it that you are needing to do the export for? We have a "sync" process that will keep backups of your games for you on the server, and it sends them one game at a time automatically as long as you have not disabled that functionality.

Re: Baseball won't export

Posted: Sun Apr 24, 2016 10:15 am
by gjjtolson
I have an 8GB ipod touch. I guess I’m worried about the 70+ games that haven’t been exported. Sounds like I need to delete some games from my device before I import the new rosters.

Re: Baseball won't export

Posted: Sun Apr 24, 2016 2:34 pm
by FTMSupport
If you go to the Options -> Synchronization tab, and see if all your games are in Already Sent. If so, then everything is backed up on the Server.

Re: Baseball won't export

Posted: Fri Apr 29, 2016 7:16 pm
by gjjtolson
Sync says games already sent but I don't see them in server.

Re: Baseball won't export

Posted: Fri Apr 29, 2016 7:23 pm
by FTMSupport
If the games have been synched, they are safe on the server and can be retrieved by another device at any time using Data Sharing... to retrieve a game from the server to another device, you would just use Options -> Data Sharing -> Get from Web Database, and use "sync:XXXX" for the customer ID replacing XXXX with your actual customer ID, and enter your password as well. It will then let you import the synched files to another device.

Re: Baseball won't export

Posted: Sat Apr 30, 2016 6:13 am
by gjjtolson
OK. Thank you.