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Pitcher's game stats not calculating

Posted: Wed Jul 01, 2015 2:28 pm
by hairofthedoge
I'm not exactly sure what's going on, but here's what I'm seeing:

Looking at the pitching stats for a particular game, I noticed that my starting pitcher was absent. Screenshot from the iScore app:
Image



However, when I populate a scorecard for the game, he's there:

Image




On my iScore Central site, I see this:

Image


I checked that the League was correctly selected. This is also affecting his cumulative stats, and I also noticed this same thing is happening to a different start of his, but not all of them.


Any idea what's going on??

Re: Pitcher's game stats not calculating

Posted: Wed Jul 01, 2015 10:53 pm
by FTMSupport
If you can do an Options -> Export and email your customer ID to support@iscoresports.com and let us know a specific game and player we can look at to see this issue, we can look at your data to see what is going on.