Pitcher's game stats not calculating

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hairofthedoge
Posts: 1
Joined: Wed Jul 01, 2015 2:03 pm

Pitcher's game stats not calculating

Post by hairofthedoge » Wed Jul 01, 2015 2:28 pm

I'm not exactly sure what's going on, but here's what I'm seeing:

Looking at the pitching stats for a particular game, I noticed that my starting pitcher was absent. Screenshot from the iScore app:
Image



However, when I populate a scorecard for the game, he's there:

Image




On my iScore Central site, I see this:

Image


I checked that the League was correctly selected. This is also affecting his cumulative stats, and I also noticed this same thing is happening to a different start of his, but not all of them.


Any idea what's going on??
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Pitcher's game stats not calculating

Post by FTMSupport » Wed Jul 01, 2015 10:53 pm

If you can do an Options -> Export and email your customer ID to support@iscoresports.com and let us know a specific game and player we can look at to see this issue, we can look at your data to see what is going on.
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