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Wrong number in box score after post-game editing.

Posted: Wed May 06, 2015 9:49 am
by rsay
I noticed that after a recent game that we scored on iscore android 4.48.421 that the error number in the box score was incorrect in the email, in the box score on iscorecentral and in the box score on the team website. It still shows the total error number from before editing. I did email and export data after editing along with synchronizing the iscorecast. The box score is correct at the top of the Game Info screen on the device.

Interestingly even though the total error number is incorrect in the box score grid, it is listed correctly, in player by player fashion, under the team section where it says E- #4 John Doe(1), Jane Doe(2) etc.

Re: Wrong number in box score after post-game editing.

Posted: Wed May 06, 2015 11:53 am
by FTMSupport
Try using the recalc button when viewing the stats on the device for that game, then do an Options -> Export. If that does not fix it, please email us at support@iscoresports.com with your customer ID and which game it is, and what error you are not seeing and we can take a look at your data to see what is going on.

Re: Wrong number in box score after post-game editing.

Posted: Wed May 06, 2015 2:02 pm
by rsay
Recalc fixed it. Thanks. I will add it to my post-game editing ritual.

Does it matter what screen I am on when I do the recalc? In this case I did it from the Team Fielding page of the team with errant data in the box scores. Hopefully it isn't necessary to go into each stats screen for each team and hit recalc.

Recalc
Synchronize iscorecast
Email
Export

The list is getting long enough that it might benefit from computerized automation in a future release!

Re: Wrong number in box score after post-game editing.

Posted: Wed May 06, 2015 9:56 pm
by FTMSupport
Does not matter which screen.