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MLB Stats Problem

Posted: Tue Apr 07, 2015 11:19 am
by sammy102374
I have the MLB add on package. The MLB stats are coming over as a factor of 4 what they are supposed to be. I.E. if a hitter is 1-4 the state show 4-16. Also no pitching stats are being sent.

Re: MLB Stats Problem

Posted: Tue Apr 07, 2015 1:00 pm
by FTMSupport
We got a new stat provider this year and are looking into the issue. Thank you.

Re: MLB Stats Problem

Posted: Wed Apr 08, 2015 9:09 am
by sammy102374
Thank you for the quick response. Is there a time frame of when I can expect the problem to be fixed? I checked this morning and there are still no pitching stats and all offensive numbers are multiplied by 4. I love this app and I think the MLB add on is excellent but if it doesn't have the correct stats what's the point?

Re: MLB Stats Problem

Posted: Wed Apr 08, 2015 7:58 pm
by FTMSupport
We are working with the stats supplier to get it resolved as quickly as possible.

Re: MLB Stats Problem

Posted: Wed Apr 08, 2015 7:58 pm
by FTMSupport
We are working with the stats supplier to get it resolved as quickly as possible.

Re: MLB Stats Problem

Posted: Thu Apr 09, 2015 10:46 am
by sammy102374
The batting stats seem to be fixed but there are still no pitching stats provided. Thanks for all the help.

Re: MLB Stats Problem

Posted: Thu Apr 09, 2015 8:02 pm
by FTMSupport
We are still working with the stats supplier on this. Thank you.

Re: MLB Stats Problem

Posted: Mon Apr 13, 2015 9:16 am
by sammy102374
Is there any update when the problems with the MLB stats is going to be fixed?

Re: MLB Stats Problem

Posted: Mon Apr 13, 2015 9:36 am
by FTMSupport
We believe the only issue right now may be related to pitching stats, and we are hoping to have it addressed in the next day or two.

Re: MLB Stats Problem

Posted: Thu Apr 16, 2015 3:59 pm
by sammy102374
The stat problem is getting worse. There are still no pitching stats and now there are batting stats disappearing. Please get this fixed. It's frustrating to have paid for something that doesn't work.