Incorrect stats but not scorecard

[Stadtusquo]

I am currently running V 4.532. I scored a bunch of games this weekend and noticed when I calculated Team Stats, it had the incorrect amount of games and statistics. The game that is wrong is 2015 Wahoos Red VS 2015 Wahoos Navy on 1/31/15. The scorecard is CORRECT, but the stats (team batting and team pitching) are not correct. To confuse things a bit, I created 2 Wahoos' teams, (Red and Navy), as sometimes we have many players and enter 2 teams in a tournament. The rosters on both the red and Navy teams are comprised of all of the Wahoos players. I just set up the game with whom is playing that game and have the players not playing on that team as OUT and NOT Batting.
I was hoping to keep doing this as the Coaches often change whom is on what team, quite frequently. I exported to server after each weekend, so that is all set.

Your help would be appreciated...
Stadtusquo

[FTMSupport]

You must remove the players from the lineup of the team they are not playing on. If you have the same player listed in the lineup of both teams, it will cause a problem because the internal ID of the player is the same so iScore would not know which team the player is actually on.

The fix is simple --- go to Game Manager, select the game, select Pitch by Pitch, tap the Game Starts event, tap Edit next to Starting Lineup, and remove the players from each lineup that did not play on that team. The stats will then show up correctly.

[HertsBaseball13]

I have a similar issue where I scored a game today and the scorecard is correct but the pitching stats for the home team do not exist and only two players are listed in the fielding stats. The visitor stats seemed to be correct.

There was one player from the Home team which was also on the away team so, as the post above says, I deleted him. I then recalculated the stats but they still haven't appeared.

I have version 4.47.401

-Greg

[FTMSupport]

If you can do an Options -> Export and email your customer ID to support@iscoresports.com along with a description of what game we should look at, we will check your data to see what is going on.