MLB updates not working

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hockeydom22
Posts: 1
Joined: Mon Apr 05, 2010 10:00 am

Re: MLB updates not working

Post by hockeydom22 » Mon Apr 05, 2010 10:03 am

I bought the update a couple hours ago on the web site for my iPod touch and I typed the activation code on my iPod and I'm not sure if it accepted the code or not and I don't know what to do now to get the rosters.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: MLB updates not working

Post by FTMSupport » Mon Apr 05, 2010 10:11 am

We responded to the email you sent about this issue if you can check your email. We basically just need your customer ID to get the MLB rosters activated. Usually it will be automatic, so not sure why yours did not automatically update, but we will get it fixed if you can respond to the email. Thank you.
loudog
Posts: 2
Joined: Mon Apr 05, 2010 2:34 pm

Re: MLB updates not working

Post by loudog » Mon Apr 05, 2010 3:10 pm

Got the update today and all but one team rosters are listed. The twins do not show any players. Under team info only manager is listed. I have tried several time to go through add on to see if it would correct and no such luck. Also not working under sync as "line up not available for game today".
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: MLB updates not working

Post by FTMSupport » Mon Apr 05, 2010 3:50 pm

The Twins should be there now if you go to Add Ons and click the "New Data" button. For the Lineups, sometimes the teams do not submit their lineup until as little as 20-30 minutes before the game. If you keep trying the Sync button before game time, they will eventually be updated. Most of the time, it will be ready at least an hour before game time, but not always.
loudog
Posts: 2
Joined: Mon Apr 05, 2010 2:34 pm

Re: MLB updates not working

Post by loudog » Mon Apr 05, 2010 3:57 pm

Perfect! Rosters look good. Thanks for you quick reply. Looking forward to using this all season.
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