Check Network Connection - iScore Central

If you are having an issue with iScore Baseball, please post it here and we will try and find solutions so everybody will be aware of them.
gojaysbaseball
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Re: Check Network Connection - iScore Central

Post by gojaysbaseball » Sun Apr 03, 2016 7:21 am

Problem happens on wifi or phones mobile data
bpmarx
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Re: Check Network Connection - iScore Central

Post by bpmarx » Sun Apr 03, 2016 6:40 pm

All of my devices have the issue on Wifi as well. Just as an additional note, the Galaxy S4 that it does not work on is AT&T wireless. The Galaxy S5 that it does work on is on AT&T wireless as well.

So, possibly if you could get your hands on a Galaxy S4 that might be the best to try on? Or, a Galaxy Tab4 7"?

Thanks for the help.
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FTMSupport
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Re: Check Network Connection - iScore Central

Post by FTMSupport » Sun Apr 03, 2016 8:13 pm

Two things that may help us identify the issue:

1. If anyone that is seeing the crash can go to Settings -> Apps (some devices say Application manager instead of Apps), then select the "Android System WebView" and tell us what version it says for that app.

2. After checking and reporting the version, if you can to Google Play, and search for "Android System WebView" and update that app on your device, then check and report the version number again.

Please let us know if this helps, and/or if the version changed between step 1 and step 2 and what versions are being reported.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
gojaysbaseball
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Joined: Sat Apr 02, 2016 6:11 am

Re: Check Network Connection - iScore Central

Post by gojaysbaseball » Mon Apr 04, 2016 3:38 am

Web viewer was version 49.0.2623.105 which still didn't work. I Uninstalled update and tried it still said check network connection. Then I reinstalled update and same problem. Also I score my games on a nexus 10 and the app works perfect on that. On my note 3 I am also still getting Ajax error when searching for teams
paulwink1966
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Re: Check Network Connection - iScore Central

Post by paulwink1966 » Mon Apr 04, 2016 6:45 am

I am having same issue with my galaxy s4 and samsung tablet sm-t217s. Was working fine last week. Tried everything in previous posts. First year doing this and season starts tomorrow and i have already assured parents that game would be viewable from isc.
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FTMSupport
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Re: Check Network Connection - iScore Central

Post by FTMSupport » Mon Apr 04, 2016 5:34 pm

We believe we have this working now. Had to do with HTTPS / SSL certificates. If your device already happened to have the "intermediate certificate" on it from Comodo (our certificate supplier) then things would work. But if your device did not have it, things would not. We switched to some certificates that include the Comodo intermediate certificates and believe all should be working now.

For anyone that was having trouble, if you could please confirm we would appreciate it.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
gojaysbaseball
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Joined: Sat Apr 02, 2016 6:11 am

Re: Check Network Connection - iScore Central

Post by gojaysbaseball » Mon Apr 04, 2016 7:34 pm

Seems to be working now. We have game tommorow so will let you know if any parents have any issues. I really appreciate your help with getting this resolved.
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FTMSupport
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Re: Check Network Connection - iScore Central

Post by FTMSupport » Tue Apr 05, 2016 5:54 am

Can someone that was having issues with iScore Central please check it again today? We made another change to the security certificate and want to be sure things are still working. Thank you.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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