Issue with game n team manager

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Cb17
Posts: 2
Joined: Sat Oct 17, 2015 8:43 pm

Issue with game n team manager

Post by Cb17 » Sat Oct 17, 2015 8:48 pm

We had a rain delay and game manager erased the game after the rain delay. It also erased the entire 3rd game that was played. Team manager is not updating n e of the games that was played today.

How can I fix this?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Issue with game n team manager

Post by FTMSupport » Sun Oct 18, 2015 12:02 am

iScore would not erase a game on its own. You can try checking League Manager to make sure you have the ALL league turned ON. If the game is still not showing, is it possible you did an Options -> Import and overwrote the data on your device with your last export? If you do an Options -> Export and email your customer ID to support@iscoresports.com, we can look at your data and see what is available.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
Cb17
Posts: 2
Joined: Sat Oct 17, 2015 8:43 pm

Re: Issue with game n team manager

Post by Cb17 » Sun Oct 18, 2015 6:22 am

Let's just say I erased the 2 games. It still doesn't explain y the stats r not populating to the team manager, or y I only have the 1st 2 innings of a game.
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Issue with game n team manager

Post by FTMSupport » Sun Oct 18, 2015 1:06 pm

Stats will not update in the middle of a game. When the game is complete, the Team Manager stats will be updated. If you want to force stats to be updated in Team Manager before a game is complete, you can tap the Recalc button in the upper right when viewing stats, and it will update stats even for games in progress.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
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