User ID Not Valid

clint0009 · Post by **clint0009** » Sun Jan 26, 2014 5:30 pm

When I try to login to my.iscorecentral.com it says "Unrecognized customer ID". Anyone having trouble? This is the first time I've had an issue with this.

Post by **FTMSupport** » Sun Jan 26, 2014 6:07 pm

We have been trying to recover from a hard drive failure on one of our servers. Please see this link:

viewtopic.php?f=5&t=8776

rsallen13 · Post by **rsallen13** » Fri Jan 31, 2014 7:49 am

Any updates as to when we might be able to log in?

Post by **FTMSupport** » Fri Jan 31, 2014 8:05 am

If you do an Options -> Export from iScore on your device you can log in now.

ewebave · Post by **ewebave** » Sun Feb 23, 2014 10:14 pm

I used to be able to log in using my email address and password that I specified, but now it says "Invalid Customer ID and/or Password supplied". Is it related to the hard drive crash? I did an Options, Export and I'm still having the problem. I can log in with my admin website user id & password no problem (so I can get in, it was just a whole lot easier when I could just use my email address).

Post by **FTMSupport** » Sun Feb 23, 2014 10:20 pm

Email address login was not effected by the hard drive issues we had a few weeks back.

If you would like us to "unregister" a device so you can re-register it with a new password, just send us an email at support@iscoresports.com with the customer ID of the device, and we can unregister it for you.

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