Issue with importing game with Mapped player

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catcher4everrrr
Posts: 2
Joined: Thu May 24, 2012 10:01 pm

Issue with importing game with Mapped player

Post by catcher4everrrr » Mon Jan 13, 2014 11:33 am

iScore freezes and will not let me import a game through Data Sharing if i have mapped a player. However if i do not map a player there are no issues.
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FTMSupport
Site Admin
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Issue with importing game with Mapped player

Post by FTMSupport » Mon Jan 13, 2014 12:48 pm

We have not heard of this issue before. If you can send us the details of your situation to support@iscoresports.com, we can try on a device here to see what is going on. We will need you to export, and email us the customer ID of the device you are trying to import to as well as the details of the device / game / team you are trying to import from and we will try and reproduce the issue.
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OhioTex
Posts: 5501
Joined: Sun May 10, 2009 6:48 am
Location: Columbus OH

Re: Issue with importing game with Mapped player

Post by OhioTex » Mon Jan 13, 2014 9:16 pm

I recently had a similar experience ..

I was data sharing a team from device A to B.

On device B it automatically found all the players but one because the team already was on device b but had added a new player to the team ( a pickup transfer player ) in last game scored on device a. Because the pickup player already was on device b I manually map ed her and device hung . Would not import

My workaround is I then force quit Iscore and re started and did data share . And instead of manually mapping the new player. I had it create new player . Then used player merge .
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City
Posts: 42
Joined: Tue Oct 15, 2013 10:19 am

Re: Issue with importing game with Mapped player

Post by City » Wed Feb 05, 2014 10:03 am

same issue. Had to import the data and then merge all nine players....
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