Duplicate rosters

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Tarski
Posts: 7
Joined: Thu Mar 10, 2011 8:15 am

Duplicate rosters

Post by Tarski » Fri Aug 30, 2013 11:24 pm

At MLB games, I update rosters then manually enter a game (I do not use "discover" a game). I then sync both lineups. During the game, I may exit the scoring page , for example to check the player view or team view or data from a previous game. When I re-enter to continue scoring, most, sometimes all, of the rosters are doubled, or duplicated. And only one of the player names is associated with the stats from the game. I have to go to the lineup view and manually delete the duplicates.

How do I prevent duplicate rosters and lineups from being created mid-game?
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Duplicate rosters

Post by FTMSupport » Sat Aug 31, 2013 9:06 am

We have not heard of this happening. If you can do an Options -> Export and email us your customer ID (found on Options screen) to support@iscoresports.com and let us know an example of a game with this issue, we can take a look at your data to see what is going on.
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