Incorrect previous plate appearance information

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cgfreeman
Posts: 8
Joined: Mon Apr 08, 2013 12:31 pm

Incorrect previous plate appearance information

Post by cgfreeman » Mon Apr 08, 2013 12:42 pm

Hi,

On my Nexus 7, when I am scoring a game, every once in a while the batter's previous at bat information is not correct. For instance sometimes it will show that a batter is 2-for-2 with a double and a single when in reality the batter is really 0-for-2 with a popup and a ground out.

I am not sure what is causing this problem, but when I scored a 7 inning game I noticed it did this about 3-4 times during the game.

I can fix the problem by Exiting the scoring window, and then restarting the scoring window. After doing this it shows the correct information for the batter.

Does anyone else have this problem?
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FTMSupport
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Joined: Sat Mar 28, 2009 7:25 pm

Re: Incorrect previous plate appearance information

Post by FTMSupport » Mon Apr 08, 2013 8:47 pm

We have seen this before but do not have a good way to reproduce it. It appears to be a screen refresh issue. If you tap the 0-for-2 area when this happens it will refresh, but it is not clear to us what causes the area to not refresh. We have tried to reproduce by batting through the lineup starting from a new game, and things appear to work fine. (We are using a Nexus 7 for our testing as well).

If you happen to have a set of steps that can reproduce this consistently, we should be able to fix it very easily.
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cgfreeman
Posts: 8
Joined: Mon Apr 08, 2013 12:31 pm

Re: Incorrect previous plate appearance information

Post by cgfreeman » Sat Apr 13, 2013 10:39 am

I have scored 4 games and this happens each game. It seems to give the batting line for the batter up before the actual batter. I cannot see an easy way to correct it (I don't think the tapping on the batting line area did anything for me, but I will check again next time.

In any case, this is a pretty important feature, because when you are scoring a game the coach often wants to know what the batter did in his previous plate appearances. Not having this work correctly is a big problem! :)
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FTMSupport
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Re: Incorrect previous plate appearance information

Post by FTMSupport » Sat Apr 13, 2013 1:02 pm

If we can find a way to reproduce it with any consistency we would live to fix it. Unfortunately not having a sequence of steps to see this issue makes it very challenging to come up with a fix.
Check out the new iScore Baseball documentation page!
Includes videos and user manual.
http://iscoresports.com/baseball/training.php#docs
cgfreeman
Posts: 8
Joined: Mon Apr 08, 2013 12:31 pm

Re: Incorrect previous plate appearance information

Post by cgfreeman » Sat Apr 13, 2013 4:38 pm

It happens very often when the players come up for the third time. You can temporarily fix it it by tapping the plate appearance information area a couple times, though. This is pretty annoying, but now at least i know that it is flakey.
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