Issues with XLS files

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su_kraft
Posts: 1
Joined: Fri Apr 15, 2011 10:15 am

Issues with XLS files

Post by su_kraft » Fri Apr 15, 2011 10:40 am

Hoping I am doing something silly... Just started using iScore today (love it so far). Keyed in part of last nights game to get used to it, and wanted to send the stats and book to the coachs. First email went through, PDF was fine, XLS wouldn't open. I was trying to send just the Exel and Scorebook. I was going to try again - but send everything, and now I am getting a message "Unsucessful. The email could not be sent at this time."

Am I missing something?

Thanks in advance!
Sue
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FTMSupport
Site Admin
Posts: 13193
Joined: Sat Mar 28, 2009 7:25 pm

Re: Issues with XLS files

Post by FTMSupport » Fri Apr 15, 2011 12:08 pm

With the XLS, if you are emailing from the iPhone version, you must have Excel 2007 or newer. The file is not compatible with older versions of Excel.

With the email failing, we just sent an email and it went through fine. We would suggest checking that you have a good internet connection, and trying the email again.
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Aimee
Posts: 93
Joined: Fri Jun 25, 2010 1:21 pm

Re: Issues with XLS files

Post by Aimee » Fri Apr 15, 2011 1:27 pm

If you have Excel 2003, you can download the Office Compatibilty pack to open 2007 files.

http://office.microsoft.com/en-us/excel ... 14107.aspx" onclick="window.open(this.href);return false;
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