Overwritten Stats Not Showing in Team Stats for some players

[softballjunky]

I'm new to iScore (for Android, v3.15.157) - just purchased it this week. Our softball season has begun and two games have been played. I scored the second game successfully (no issues). Since I did not have iScore for the first game, I created a game using one of the techniques found in the forum - created the teams and rosters, started the game, recorded one pitch, and then ended the game. I then went back and overwrote the stats for each of the players on our team, completed the recalc operation (selected "No - Keep my edited stats") and the updated stats were stored for that game. The issue I'm having is that when I go and look at the Team stats, the stats for both games only show up for 5 (of 10) players who played. Games played shows "1" for half of the players and "2" for the other half. It should show 2 games played and the corresponding stats for all players. Seems odd that it works for some players and not others. I have verified that the same leagues (I have 2 of them) exist for all players on our team and for the two opposing teams that we played.

Also, when I look at each player's card under "Player Manager", the only stats that show up are the stats for the game that I scored completely from start to finish (the second game of the season). None of the stats from the first game (the overwritten stats) show up on any player's card.

I've tried exporting from my device to the admin site, optimizing the database, and then importing to my device, but doesn't fix it.

Could use some help on this one.

[FTMSupport]

We are going to have to look at your data to help out. It sounds like you have already done the export, so if you can email your customer ID to support@iscoresports.com and let us know which team, and an example of a player that is not showing, we can take a look to see what is going on. Your customer ID can be found on the Options screen in iScore.

[OhioTex]

Nice detail, and approach.
Look forward to ftm response.
Good luck

[softballjunky]

FTM Support:

I did as you suggested and sent the additional information to support@iscoresports.com on Sunday morning. What should I expect in terms of the timing on a response?

Thanks.

[FTMSupport]

Sorry for the delay... we will review our emails to find why we have not sent a response yet. We usually respond within hours. If you have scored any additional games since the original email, please export again so we are working with your latest data. You may want to send a follow up to the previous email just so it pops back to the top of our inbox. Thank you.